l89bet Frequently Asked Questions

How do I create an account on l89bet?

Creating an l89bet account takes under two minutes. Click the l89bet Login link in the navigation, then select the registration option and fill in your username, email address, phone number, and preferred currency (BDT). You must confirm you are aged 18 or above and agree to the Terms & Conditions before your account is activated.

What documents do I need for KYC verification on l89bet?

l89bet requires a government-issued photo ID and proof of address for KYC verification. Accepted identity documents include a National ID card (NID), passport, or driving licence. For address verification, a recent utility bill, bank statement, or mobile money statement dated within the last three months is sufficient. Verification is typically completed within 24 hours.

Can I open more than one account on l89bet?

No — l89bet strictly enforces a one-account-per-player policy. Duplicate accounts are detected during KYC verification and will result in all associated accounts being suspended and any pending bonuses being forfeited. If you have forgotten your login credentials, use the password reset option on the l89bet Login page rather than creating a new account.

How do I reset my l89bet password?

Visit the l89bet Login page and click "Forgot Password". Enter your registered email address and you will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact the l89bet support team via on-site live chat — agents are available 24/7 (BST UTC+6).

How do I close my l89bet account?

To permanently close your l89bet account, contact the support team via live chat and submit a closure request. Before closing, ensure all pending withdrawals have been processed and your balance is zero. If you are closing your account due to problem gambling concerns, consider using the self-exclusion tool instead — it provides structured protection while keeping your account data intact.

How do I deposit money on l89bet using bKash?

To deposit via bKash on l89bet, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction on your bKash app using your PIN, and the funds will appear in your l89bet wallet instantly. The minimum bKash deposit is ৳500 and the maximum per transaction is ৳50,000.

How long does a Nagad deposit take on l89bet?

Nagad deposits on l89bet are processed instantly in almost all cases. Once you confirm the transaction in your Nagad app, the funds are credited to your l89bet wallet within seconds. If a deposit does not appear after five minutes, refresh your wallet balance page. If the issue persists, contact l89bet support with your Nagad transaction reference number.

What is the minimum withdrawal amount on l89bet?

The minimum withdrawal amount on l89bet is ৳1,000. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or Upay. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank are also available with a minimum of ৳2,000. Most withdrawals are completed within 1-4 hours during business hours.

Does l89bet charge fees on deposits or withdrawals?

l89bet does not charge any platform-side fees on deposits or withdrawals. However, your mobile money provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard transaction charges, which are outside l89bet's control. Always check your payment provider's fee schedule before initiating a transaction to avoid unexpected deductions.

Can I withdraw to a different payment method than the one I deposited with?

As a general rule, l89bet requires withdrawals to be made to the same payment method used for deposits — this is a standard anti-money-laundering measure. If your deposit method is no longer available, contact the l89bet support team to discuss alternative withdrawal options. Additional identity verification may be required before a different method is approved.

How do I bet on BPL cricket matches on l89bet?

Log in to your l89bet account and navigate to the Cricket section. BPL (Bangladesh Premier League) matches are listed under the Live and Upcoming tabs. Select your match, choose a market (match winner, top batsman, total sixes, over/under runs, etc.), enter your stake in BDT, and confirm your bet. Live betting odds update in real time throughout the match.

What cricket betting markets are available on l89bet?

l89bet offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ODI internationals, and Bangladesh Tigers test matches. Available markets include match winner, toss winner, top batsman, top bowler, method of dismissal, runs in an over, player centuries, number of wides, first wicket method, and live in-play betting across all major formats.

What slots are available on l89bet?

l89bet hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The slots library includes classic three-reel slots, five-reel video slots with bonus rounds, progressive jackpot slots, and Megaways titles. You can browse by provider, sort by RTP, or filter for new releases. Visit the Slots section to explore the full catalogue.

Is l89bet live casino available on mobile?

Yes — l89bet's live casino is fully optimised for mobile browsers on Android and iOS devices. Live dealer games including roulette, baccarat, blackjack, and Teen Patti stream in HD directly through your mobile browser without requiring an app download. A stable internet connection (4G or Wi-Fi) is recommended for the best live streaming experience.

What is the RTP on l89bet slot games?

RTP (Return to Player) varies by individual slot title on l89bet. Most slots in the catalogue carry RTPs between 94% and 97%, with select Pragmatic Play and NetEnt titles reaching up to 98%. The RTP for each game is listed in the game's information panel — click the (i) icon before starting a session to review the RTP and volatility rating.

What welcome bonus does l89bet offer new players?

l89bet offers a welcome bonus to newly registered players on their first deposit. The bonus is credited to your account automatically after your first qualifying deposit is confirmed. Check the current Promotions page after logging in for the exact bonus percentage, maximum bonus amount in BDT, eligible payment methods, and any game-specific restrictions that apply.

What are the wagering requirements on l89bet bonuses?

Wagering requirements on l89bet bonuses specify how many times you must bet the bonus amount (or bonus plus deposit) before winnings can be withdrawn. Requirements vary by promotion — they are clearly stated in the terms of each individual bonus offer. Sports betting and slots typically contribute differently toward wagering completion. Always read the full bonus terms before opting in.

Do l89bet free spins winnings have a cap?

Free spins promotions on l89bet may include a maximum winnings cap, which limits the amount you can withdraw from winnings generated during the free spins rounds. The cap amount and applicable wagering requirements are stated in the specific promotion's terms and conditions. Winnings above the stated cap are not eligible for withdrawal and are removed automatically.

Does l89bet have a loyalty or VIP programme?

l89bet rewards regular players through an ongoing loyalty programme. Active players accumulate points based on real-money wagers placed on sports, casino games, and slots. Points can be exchanged for bonus credits, free spins, or cashback. Higher activity levels unlock VIP tiers with enhanced benefits including faster withdrawal processing, higher deposit limits, and dedicated account management. Log in to view your current loyalty status.

Is l89bet safe and legal for players in Bangladesh?

l89bet operates as an online betting and casino platform serving the Bangladesh market. The platform uses 256-bit SSL encryption to protect all player data and financial transactions. l89bet applies responsible gaming policies, KYC verification, and anti-fraud monitoring across all accounts. As with all online gambling platforms, players should review the legal framework applicable in their location before registering.

How does l89bet protect my personal data?

l89bet protects player data using SSL/TLS encryption on all connections, secure data storage with restricted internal access, and strict data handling policies outlined in the Privacy Policy. l89bet does not sell or share personal data with unauthorised third parties. Two-factor authentication (2FA) is available to add an additional security layer to your account login.

What should I do if I think my l89bet account has been compromised?

If you suspect unauthorised access to your l89bet account, contact the support team immediately via on-site live chat and request an emergency account lock. Change your password immediately via the l89bet Login page. Review your recent transaction history for unauthorised activity and report any suspicious transactions to the support team. l89bet's security team will investigate and respond promptly.

How do I self-exclude from l89bet?

To self-exclude from l89bet, contact the 24/7 support team via on-site live chat and request self-exclusion. You can choose a period of 6 months, 1 year, or permanent exclusion. Self-exclusion is activated immediately upon request — your account will be suspended and you will not be able to log in or deposit during the exclusion period. Permanent self-exclusion cannot be reversed.

What is the minimum age to play on l89bet?

The minimum age to register and play on l89bet is 18 years. Age verification is a mandatory step in the KYC process — all players must submit a valid government-issued photo ID confirming they are 18 or above before withdrawals are enabled. Any account found to belong to a person under 18 will be permanently suspended and all deposits returned.

How do I contact l89bet customer support?

l89bet customer support is available 24 hours a day, 7 days a week via on-site live chat — this is the fastest way to get help. You can also reach the support team by email at [email protected] for non-urgent queries. Support agents respond in English and are familiar with Bangladesh-specific payment methods, cricket betting markets, and local player needs. Response times via email are typically within a few hours.