At l89bet, we treat the privacy of every player with the same care we apply to platform security. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored, and what rights you hold over your own information.
l89bet ("l89bet", "we", "us", "our") is committed to protecting the personal information of every player who accesses or uses the l89bet Platform at https://l89bet.biz (the "Platform"). This Privacy Policy ("Policy") sets out in clear, formal terms how l89bet collects, processes, stores, shares, and protects personal data in connection with your use of the Platform and all related services.
This Policy applies to all registered Account holders and to any individual who visits or interacts with the Platform in any capacity, including users who browse the Platform without creating an Account. It forms an integral part of the l89bet Terms & Conditions. By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Privacy Policy.
l89bet serves players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All data processing activities described in this Policy apply equally to all players regardless of their location within Bangladesh.
For the purposes of this Privacy Policy, l89bet acts as the data controller in respect of the personal data collected through the Platform. As data controller, l89bet determines the purposes for which personal data is collected and the manner in which it is processed. l89bet takes full responsibility for ensuring that personal data is handled in a manner consistent with the principles set out in this Policy.
Questions, requests, or concerns relating to the processing of personal data by l89bet should be directed to the l89bet Data Support team. Contact details are provided in Section 15 of this Policy.
l89bet collects the following categories of personal data from users of the Platform:
l89bet collects personal data through the following channels:
l89bet processes personal data only where a clear and legitimate purpose exists. The table below sets out the principal purposes for which your personal data is processed and the corresponding legal basis for each processing activity:
| Processing Purpose | Categories of Data Used | Legal Basis |
|---|---|---|
| Account registration and administration | Identity, Contact | Contractual necessity |
| Identity verification (KYC) | Identity, Contact, Financial | Legal obligation; Contractual necessity |
| Processing deposits and withdrawals in BDT | Financial, Identity | Contractual necessity |
| Fraud prevention and anti-money laundering | Identity, Financial, Technical | Legal obligation; Legitimate interest |
| Responsible gaming monitoring and enforcement | Identity, Usage, Financial | Legal obligation; Legitimate interest |
| Customer support and complaint resolution | Identity, Contact, Communication | Contractual necessity; Legitimate interest |
| Platform security and abuse prevention | Technical, Identity | Legitimate interest |
| Bonus and promotional eligibility assessment | Identity, Financial, Usage | Contractual necessity; Legitimate interest |
| Service improvement and analytics | Technical, Usage | Legitimate interest |
| Marketing communications (where consented) | Contact, Usage | Consent |
In practical terms, the personal data l89bet collects is used in the following ways:
l89bet does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal data is shared only in the limited circumstances described below, and only to the extent strictly necessary for the purpose in question:
l89bet engages third-party service providers to assist in operating the Platform. These include payment processors (who handle BDT transactions via bKash, Nagad, Rocket, and card networks), identity verification providers (who assist with KYC document checks), game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may process usage data in the course of delivering their games), and IT infrastructure and hosting providers. All service providers are bound by contractual data processing obligations consistent with this Policy.
l89bet may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, legal process, or governmental request. Such disclosures will be made only to the extent required and will be recorded internally.
In the event of a merger, acquisition, restructuring, or sale of all or part of l89bet's business assets, personal data held by l89bet may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, l89bet will take reasonable steps to ensure that the receiving entity provides equivalent data protection commitments to those set out in this Policy.
l89bet may share personal data with fraud prevention organisations, identity verification networks, and industry anti-fraud databases where such sharing is necessary to protect the Platform and its players from fraudulent activity, money laundering, or criminal use of the Platform.
l89bet uses cookies and similar tracking technologies on the Platform to deliver a consistent, secure, and personalised experience. A cookie is a small text file stored on your device when you visit the Platform. Cookies do not contain executable code and cannot access other data stored on your device.
You may control cookie preferences through your browser settings. Most modern browsers allow you to block third-party cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will impair your ability to log in to or use the l89bet Platform. Instructions for managing cookies in common browsers are available in each browser's help documentation.
l89bet retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention obligations. The following general retention periods apply:
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with l89bet's internal data disposal procedures.
l89bet implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
As a player on the l89bet Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the l89bet Data Support team using the details provided in Section 15:
l89bet will respond to all verified data rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reasons for it.
The l89bet Platform is strictly intended for adults aged 18 years and above. l89bet does not knowingly collect personal data from individuals under the age of 18. The Platform employs age verification mechanisms as part of the account registration and KYC process to enforce this restriction.
If l89bet becomes aware that personal data has been collected from a person under the age of 18, the relevant Account will be immediately suspended and the personal data in question will be securely deleted. If you believe that a minor has registered an Account on the l89bet Platform, please notify the support team immediately via on-site live chat so that the matter can be investigated and resolved without delay.
The l89bet Platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose game software is embedded within the Platform. While l89bet carefully selects its software partners, l89bet does not control the privacy practices of third-party game providers and is not responsible for the content of any external privacy policies.
l89bet's Privacy Policy applies solely to data collected and processed directly by l89bet through the Platform. When you interact with an embedded game that is served by a third-party provider, that provider's own privacy practices may apply to data processed on their side. We recommend reviewing the privacy policies of any third-party providers whose games you play, where such policies are made publicly available by the provider.
l89bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made to this Policy, the updated version will be published on the Platform and the "Last Updated" date at the top of this document will be revised accordingly.
Where changes are significant, l89bet will endeavour to notify registered Account holders via the email address associated with their Account or via an in-platform notification. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material change to this Policy, you should cease using the Platform and contact the support team to request Account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by l89bet, please contact us through the following channels:
Please include your registered Account username and a clear description of your request or concern in all privacy-related communications. This will help the l89bet Data Support team to locate your records and respond to your request efficiently.
l89bet aims to acknowledge all privacy-related requests within 24 hours (BST) and to provide a substantive response within 30 days. Where a request cannot be fulfilled in full (for example, because it conflicts with a legal retention obligation), l89bet will clearly explain the reason in writing.
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Your Data is Safe
All personal data on l89bet is encrypted with 256-bit SSL and stored securely.
Six core pillars that underpin every data protection decision we make at l89bet.
Every data exchange between your device and l89bet — from login to BDT deposit — travels over a 256-bit SSL-encrypted connection. Your credentials, payment details, and personal information are never transmitted in plain text.
Personal data stored on l89bet servers uses AES-256 encryption at rest. Payment method details are tokenised — full account numbers and card credentials are never stored in readable form on our infrastructure.
Internal access to player data is granted on a strict need-to-know basis. Every access event is logged and auditable. Staff handling personal data are trained on data protection obligations and bound by contractual confidentiality.
l89bet does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial gain. Data sharing is strictly limited to service providers directly involved in operating the Platform.
Access, rectification, erasure, portability, and objection rights are all supported. Submit a data rights request via live chat or email and l89bet will respond within 30 days.
l89bet retains your data only as long as necessary. Usage and technical data is anonymised after 24 months. Upon Account closure, personal data is retained only where required by legal obligation, then securely deleted.
Now that you understand how l89bet protects your personal data, explore everything the Platform has to offer — from cricket betting and live casino to slots and more.