Privacy Policy — How l89bet Collects, Uses, and Protects Your Data

1 Introduction

l89bet ("l89bet", "we", "us", "our") is committed to protecting the personal information of every player who accesses or uses the l89bet Platform at https://l89bet.biz (the "Platform"). This Privacy Policy ("Policy") sets out in clear, formal terms how l89bet collects, processes, stores, shares, and protects personal data in connection with your use of the Platform and all related services.

This Policy applies to all registered Account holders and to any individual who visits or interacts with the Platform in any capacity, including users who browse the Platform without creating an Account. It forms an integral part of the l89bet Terms & Conditions. By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Privacy Policy.

l89bet serves players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All data processing activities described in this Policy apply equally to all players regardless of their location within Bangladesh.

2 Data Controller

For the purposes of this Privacy Policy, l89bet acts as the data controller in respect of the personal data collected through the Platform. As data controller, l89bet determines the purposes for which personal data is collected and the manner in which it is processed. l89bet takes full responsibility for ensuring that personal data is handled in a manner consistent with the principles set out in this Policy.

Questions, requests, or concerns relating to the processing of personal data by l89bet should be directed to the l89bet Data Support team. Contact details are provided in Section 15 of this Policy.

3 Data We Collect

l89bet collects the following categories of personal data from users of the Platform:

3.1 Identity and Account Data

• Full legal name
• Date of birth
• Gender
• National Identity Card (NID) number or passport number (for KYC verification purposes)
• Photographic identity documents submitted during the KYC process
• Username chosen at account registration

3.2 Contact Data

• Email address
• Mobile phone number (including bKash or Nagad-registered mobile numbers where applicable)
• Residential address including district, division, and postal code within Bangladesh

3.3 Financial Data

• Payment method details (bKash account number, Nagad account number, Rocket account number, Upay account number, Visa/Mastercard last four digits and expiry)
• Deposit and withdrawal transaction records denominated in BDT
• Account balance history
• Bonus and promotional credit history

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session duration and login timestamps (Bangladesh Standard Time, BST UTC+6)
• Pages visited, bet history, games played, and wagering patterns on the Platform
• Referral source (where applicable)

3.5 Communication Data

• Records of live chat conversations with l89bet support staff
• Email correspondence between you and l89bet
• Survey responses and feedback submitted through the Platform

4 How We Collect Your Data

l89bet collects personal data through the following channels:

• Account Registration: When you create an Account on the Platform, you directly provide identity, contact, and authentication data.
• KYC Verification: When you submit identity documents in response to a KYC request, you provide identity and address verification data.
• Deposits and Withdrawals: Financial data is collected each time you initiate a deposit or withdrawal transaction through the cashier. Payment method details are captured to process and record BDT transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Platform Usage: Technical and usage data is collected automatically as you navigate the Platform, place bets, and interact with casino and live dealer games.
• Support Interactions: Communication data is collected each time you contact the l89bet support team via on-site live chat or email.
• Cookies and Tracking Technologies: Technical data is collected passively through cookies and similar technologies as described in Section 8 of this Policy.

5 Purposes and Legal Basis

l89bet processes personal data only where a clear and legitimate purpose exists. The table below sets out the principal purposes for which your personal data is processed and the corresponding legal basis for each processing activity:

6 How We Use Your Data

In practical terms, the personal data l89bet collects is used in the following ways:

• Operating your Account: Your identity and contact data enables l89bet to create, maintain, and administer your registered Account, process your login sessions, and communicate with you about your Account activity.
• Processing payments: Your financial data is used to process BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to maintain an accurate balance record, and to apply bonus credits where applicable.
• Verifying your identity: KYC data is used to confirm that you are who you claim to be, that you meet the 18+ age requirement, and that your payment methods belong to you — protecting both you and the integrity of the Platform.
• Preventing fraud and financial crime: Technical and financial data is analysed by our automated risk systems to detect unusual patterns, duplicate accounts, and potential money laundering activity.
• Monitoring responsible gaming compliance: Usage and financial data enables l89bet to monitor wagering patterns that may indicate problem gambling behaviour, and to apply account-level responsible gaming tools where appropriate.
• Providing and improving customer support: Communication data from live chat and email interactions is used to resolve your support queries and to improve the quality of the l89bet support service over time.
• Improving the Platform: Aggregated and anonymised technical usage data is used to identify areas of the Platform that can be improved, to optimise game loading times, and to enhance the overall player experience for users across Bangladesh.
• Sending marketing communications: Where you have provided explicit consent, l89bet may use your contact data to send promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw this consent at any time by contacting the support team via on-site live chat.

7 Data Sharing and Disclosure

l89bet does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal data is shared only in the limited circumstances described below, and only to the extent strictly necessary for the purpose in question:

7.1 Service Providers

l89bet engages third-party service providers to assist in operating the Platform. These include payment processors (who handle BDT transactions via bKash, Nagad, Rocket, and card networks), identity verification providers (who assist with KYC document checks), game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may process usage data in the course of delivering their games), and IT infrastructure and hosting providers. All service providers are bound by contractual data processing obligations consistent with this Policy.

7.2 Legal and Regulatory Obligations

l89bet may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, legal process, or governmental request. Such disclosures will be made only to the extent required and will be recorded internally.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of l89bet's business assets, personal data held by l89bet may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, l89bet will take reasonable steps to ensure that the receiving entity provides equivalent data protection commitments to those set out in this Policy.

7.4 Fraud Prevention and Security

l89bet may share personal data with fraud prevention organisations, identity verification networks, and industry anti-fraud databases where such sharing is necessary to protect the Platform and its players from fraudulent activity, money laundering, or criminal use of the Platform.

8 Cookies and Tracking Technologies

l89bet uses cookies and similar tracking technologies on the Platform to deliver a consistent, secure, and personalised experience. A cookie is a small text file stored on your device when you visit the Platform. Cookies do not contain executable code and cannot access other data stored on your device.

8.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure Platform stability. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred sports categories, and cashier payment method selection. These improve the convenience of your Platform experience but are not strictly required for basic functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the Platform — including which pages are visited most frequently, session durations, and bounce rates. This data is used to improve Platform design and performance. No individually identifying data is included in analytics reports.
• Marketing Cookies: Where you have consented, marketing cookies may be used to track whether you arrived at l89bet via a specific promotional campaign. This data is used to assess the effectiveness of l89bet's marketing activity and to ensure you are not shown repetitive promotional content.

8.2 Managing Cookies

You may control cookie preferences through your browser settings. Most modern browsers allow you to block third-party cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will impair your ability to log in to or use the l89bet Platform. Instructions for managing cookies in common browsers are available in each browser's help documentation.

9 Data Retention

l89bet retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active Account relationship with l89bet and for a minimum of five (5) years following Account closure, in order to comply with anti-money laundering record-keeping obligations.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC Verification Documents: Retained for the duration of your Account and for a minimum of five (5) years following Account closure.
• Technical and Usage Data: Retained for up to twenty-four (24) months from the date of collection, after which it is anonymised or deleted.
• Support Communication Data: Retained for up to three (3) years from the date of the relevant interaction, to support complaint resolution and service quality improvement.
• Marketing Consent Records: Retained for the duration of the consent period and for up to two (2) years following withdrawal of consent, to demonstrate compliance.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with l89bet's internal data disposal procedures.

10 Data Security

l89bet implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and l89bet's servers is encrypted using industry-standard 256-bit SSL/TLS encryption. This applies to login sessions, deposit and withdrawal instructions, KYC document uploads, and all other data exchanges with the Platform.
• Encrypted Data Storage: Personal data stored on l89bet's servers is encrypted at rest using AES-256 encryption. Payment method details are stored in tokenised form; full payment credentials are never stored in plain text on l89bet's systems.
• Access Controls: Access to personal data within l89bet's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific job function, and all access is logged and auditable.
• Intrusion Detection and Monitoring: l89bet operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
• Staff Training: All l89bet staff who handle personal data receive regular training on data protection principles and security practices. Confidentiality obligations are embedded in all employment and contractor agreements.

11 Your Rights

As a player on the l89bet Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the l89bet Data Support team using the details provided in Section 15:

• Right of Access: You have the right to request a copy of the personal data l89bet holds about you, along with information about how and why it is being processed.
• Right to Rectification: If any personal data l89bet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For straightforward corrections (such as a change of mobile number or email address), you may also update your details directly via your Account settings panel.
• Right to Erasure: In certain circumstances, you have the right to request that l89bet delete your personal data. This right is subject to limitations where l89bet is required to retain data to comply with legal obligations (such as anti-money laundering record-keeping requirements) or to establish, exercise, or defend legal claims.
• Right to Restriction of Processing: You may request that l89bet restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you do not wish the data to be deleted.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where l89bet processes it on the basis of legitimate interest. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

l89bet will respond to all verified data rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reasons for it.

12 Children's Privacy

The l89bet Platform is strictly intended for adults aged 18 years and above. l89bet does not knowingly collect personal data from individuals under the age of 18. The Platform employs age verification mechanisms as part of the account registration and KYC process to enforce this restriction.

If l89bet becomes aware that personal data has been collected from a person under the age of 18, the relevant Account will be immediately suspended and the personal data in question will be securely deleted. If you believe that a minor has registered an Account on the l89bet Platform, please notify the support team immediately via on-site live chat so that the matter can be investigated and resolved without delay.

13 Third-Party Links

The l89bet Platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose game software is embedded within the Platform. While l89bet carefully selects its software partners, l89bet does not control the privacy practices of third-party game providers and is not responsible for the content of any external privacy policies.

l89bet's Privacy Policy applies solely to data collected and processed directly by l89bet through the Platform. When you interact with an embedded game that is served by a third-party provider, that provider's own privacy practices may apply to data processed on their side. We recommend reviewing the privacy policies of any third-party providers whose games you play, where such policies are made publicly available by the provider.

14 Changes to This Policy

l89bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made to this Policy, the updated version will be published on the Platform and the "Last Updated" date at the top of this document will be revised accordingly.

Where changes are significant, l89bet will endeavour to notify registered Account holders via the email address associated with their Account or via an in-platform notification. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material change to this Policy, you should cease using the Platform and contact the support team to request Account closure.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by l89bet, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the on-site live chat feature. All data rights requests and privacy concerns are handled with priority. Support hours operate on Bangladesh Standard Time (BST, UTC+6).
• Email: [email protected] — plain text only; please copy and paste this address into your email client. This address is not a clickable link.

Please include your registered Account username and a clear description of your request or concern in all privacy-related communications. This will help the l89bet Data Support team to locate your records and respond to your request efficiently.

l89bet aims to acknowledge all privacy-related requests within 24 hours (BST) and to provide a substantive response within 30 days. Where a request cannot be fulfilled in full (for example, because it conflicts with a legal retention obligation), l89bet will clearly explain the reason in writing.